Cancellation & Refund Policy

You may cancel your tuning or repair service for a full refund of unperformed service charges, provided that work has not begun.

If equipment pickup has already occurred, the applicable transportation charge is retained as described below.

If you cancel after tuning or repair work has started, we will charge a reasonable amount for labor already performed and materials used.

The portion of your payment attributable to work not performed will be refunded.

We will explain how the refund amount was calculated.

Our standard transportation fees cover the originally scheduled equipment pickup-and-return service:

• Up to 5 driving miles from the workshop: Free, for orders that include a Base, Full, or Performance Tune.
• Up to 5 driving miles from the workshop, for orders that don't include a tuning package: quoted individually.
• More than 5 and up to 10 driving miles: $20 per order.
• More than 10 and up to 15 driving miles: $35 per order.
• Beyond 15 driving miles: Custom quote requiring approval.

If the initial equipment pickup has been completed before a customer cancels, the full standard transportation fee is retained — this does not apply when transportation was free.

This applies even if the originally scheduled equipment return has not occurred.

The customer remains eligible for a refund of unperformed tuning or repair work under the applicable cancellation provisions.

Following cancellation, the customer may arrange an approved workshop collection or request a separately scheduled return delivery.

Any additional return transportation charge will be disclosed and agreed upon before the trip is scheduled.

For extended-distance bookings, transportation charges and cancellation terms will be established in the individually accepted quote.

No additional transportation fee will be charged without customer approval.

You may reschedule a confirmed appointment without charge by providing at least two hours' notice.

Rescheduling is subject to appointment availability.

Requests made with less than two hours' notice will be reviewed individually.

A $15 missed-appointment fee may apply if Base Theory Works arrives at the confirmed pickup or delivery location and the customer or equipment is unavailable.

We will consider reasonable exceptions for emergencies, severe weather, and scheduling issues caused by Base Theory Works.

If weather or road conditions make transportation unsafe, we may reschedule your appointment without penalty.

We will notify you promptly and provide a revised schedule.

Your standard cancellation rights remain available.

If an equipment inspection reveals that an approved service cannot be performed safely or appropriately, we will explain the issue and may offer an alternative.

Any alternative service or additional cost requires your approval.

If the work does not proceed, charges for unperformed services will be refunded. Completed transportation remains subject to the agreed transportation terms.

We will not perform work that increases your approved price without your explicit authorization.

Significant modifications or work outside your approved service scope also require authorization, even if no additional charge is proposed.

If you decline additional work, we will complete only previously authorized work that can be performed safely and appropriately.

Any refund for unperformed work will follow the rules above.

After we approve your booking, you have 12 hours to complete payment.

If payment is not completed within that period, your payment link expires and the reservation is released.

No cancellation fee applies solely because an unpaid reservation expired.

You may request a new booking, subject to current pricing and availability.

Approved refunds are issued to the original payment method within five business days after the refundable amount has been determined.

Your bank or card issuer may take additional time to make the credit available.

If applicable law requires faster processing or provides additional refund rights, those requirements take precedence.

If you believe there is a problem with our workmanship, please contact us within seven calendar days after receiving your equipment.

We will inspect reported concerns and correct verified workmanship defects at no additional charge.

Normal wax wear, edge dulling from use, new damage, and changing snow conditions are not automatically covered.

This reporting window does not restrict rights provided by applicable law.

To request a cancellation or refund, email: basetheoryworks@gmail.com

Please include your order reference and a brief description of your request.

We will review your order, determine whether any completed labor, materials, or transportation charges apply, and communicate the refund calculation.