Privacy Policy

Base Theory Works provides snowboard and ski tuning, repair, and equipment pickup and delivery services in the Denver, Colorado area.

Website: https://basetheoryworks.com

Contact email: basetheoryworks@gmail.com

Our workshop operates by appointment. The exact workshop address is shared privately with customers after their appointments are approved and payment is confirmed.

Depending on how you use our services, we may collect the following information.

Payments are handled by our payment processing provider. We do not collect or store complete credit card numbers directly through our website.

We use personal information to:

• Review and approve booking requests.
• Schedule equipment intake, pickup, and delivery.
• Perform requested tuning and repair services.
• Document equipment condition and completed work.
• Process payments, cancellations, and refunds.
• Respond to customer questions and service concerns.
• Send necessary appointment and service notifications.
• Maintain accounting and business records.
• Protect our website, customers, and business operations.
• Comply with applicable legal obligations.

We may also send promotional emails about our services, seasonal offers, and related news when you have separately opted in to marketing communications.

Marketing subscriptions are optional and are not required to request or purchase services.

Where offered during booking, the marketing checkbox will be unchecked by default.

Marketing messages will include a way to unsubscribe.

Unsubscribing from promotional emails will not prevent necessary booking, payment, safety, or service notifications.

Optional SMS communications, if introduced, will require appropriate separate consent.

We use Stripe to process online payments.

When you pay for a service, you may be directed to Stripe's secure checkout environment.

Stripe processes payment information under its own applicable terms and privacy practices.

We may receive information necessary to confirm payments, manage orders, and administer refunds without receiving your complete card number.

We use external technology providers to operate our website and services, including:

• Supabase: Application database, file storage, and related backend services.
• Stripe: Payment processing.
• Resend: Customer email delivery.
• Vercel: Website hosting and application infrastructure.
• Google Maps Platform: Calculates driving distances to determine pickup and delivery availability and transportation pricing. Pickup or delivery address information may be shared with Google as necessary to perform these calculations.

These providers may process personal information as necessary to deliver their services.

The list of providers and this policy may be updated if we introduce additional services or technologies.

We may take photographs of equipment to document its condition, evaluate repair requests, record service issues, or support customer communications.

Photos and technical workshop notes are used for service-related purposes.

Providing equipment photographs for a booking or repair inquiry does not grant Base Theory Works permission to publish those photographs in advertising or on social media.

Any public promotional use of identifiable customer equipment photographs will require separate permission.

We retain transaction, accounting, and other necessary business records for periods required by applicable law.

Our policy is to delete unnecessary booking details and equipment photographs after 12 months, unless continued retention is necessary for an ongoing dispute, service issue, legal requirement, or another legitimate retention need.

Information no longer needed for its original purpose will be evaluated for deletion or appropriate minimization.

We share information with service providers when needed to process orders, deliver communications, operate the website, or provide requested services.

We may disclose information when required by law or when reasonably necessary to investigate fraud, protect safety, or address legal claims.

Any additional uses or disclosures, including potential advertising-related data sharing, must be evaluated and accurately disclosed before implementation.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you.

We will review requests and respond as required by applicable law.

Certain information may need to be retained for legal, accounting, transactional, security, or dispute-resolution purposes.

You may unsubscribe from promotional emails using the instructions included in those messages.

Privacy requests may be sent to: basetheoryworks@gmail.com

We use service providers and application controls intended to protect customer information against unauthorized access.

However, no online system can guarantee absolute security.

Our website may use cookies or similar technologies necessary for website operation, authentication, and security.

We will update this policy as necessary to describe additional analytics, advertising, or other tracking technologies if introduced.

Base Theory Works provides equipment services rather than services directed specifically at children.

Additional rules concerning bookings by minors or by parents or guardians on their behalf will be established before accepting such bookings.

We may update this Privacy Policy to reflect changes in our services, technology providers, information practices, or legal requirements.

The current version will display its effective date. Any additional notice required by law will be provided.

For questions about this Privacy Policy or our information practices, contact:

Base Theory Works

Denver, Colorado

Email: basetheoryworks@gmail.com

Website: https://basetheoryworks.com